Refund policy

REFUND POLICY

Last updated: 18.04.2026

The 84-Day Promise

We stand behind Recall with a full 84-day money-back promise. If you're not satisfied with your purchase for any reason, contact us within 84 days of receiving your order and we'll issue a full refund to your original payment method.

No returns required. Keep the bottles.

How to request a refund

Email us at hellorecall@gmail.com with your order number. We'll process your refund within 5 business days. Please allow an additional 5–10 business days for your bank or credit card company to post the refund.

Damaged or incorrect orders

If your order arrives damaged or you receive the wrong item, contact us immediately at hellorecall@gmail.com. We'll send a replacement or issue a full refund — whichever you prefer.

Subscriptions

You can pause, skip, or cancel your subscription anytime from your account. No fees, no calls. If you cancel, you will not be charged again. Any bottles already shipped and received are covered by the 84-Day Promise above.

Exchanges

We do not offer exchanges. If you'd like a different quantity or option, request a refund and place a new order.

Final sale items

Items marked as final sale or purchased with a discount code greater than 30% are not eligible for refund. Gift cards are non-refundable.

Contact

For any questions about returns or refunds, email us at hellorecall@gmail.com. We typically respond within 24 hours.