Refund policy

REFUND POLICY
Last updated: July 24, 2026

THE 12-WEEK PROMISE

Recall is built as a 12-week protocol. Lion's mane is not a stimulant,
it works gradually, which is why we ship a full 12-week supply and why
our promise is built around completing it.

If you take Recall as directed for the full 12 weeks and feel no
difference, we'll refund your order in full.

How it works:
1. Take Recall daily for 12 weeks and finish all three bottles.
2. Between day 84 and day 120 after delivery, email us at
   hellorecall@gmail.com with your order number and a photo of
   your three empty or near-empty bottles.
3. We'll issue a full refund to your original payment method within
   5 business days.

No returns required. Keep everything.

Why we ask for the photo: the promise is that a completed 12-week
course delivers results. Confirming the course was completed is what
makes that promise meaningful, for you and for us.

CHANGED YOUR MIND? 30-DAY NO-QUESTIONS REFUND

Separate from the 12-Week Promise, you can request a refund for any
reason within 30 days of delivery. No photo, no explanation, no
conditions. Email: hellorecall@gmail.com with your order number.

If your bottles are unopened, keep them, we don't ask for returns.

DAMAGED, LOST, OR INCORRECT ORDERS

Wrong item or missing bottles
If we shipped you the wrong product, the wrong quantity, or your order
arrived incomplete, that's on us. Email hellorecall@gmail.com and
we'll ship the correct order at no cost or refund you in full,
your choice. No conditions, no coverage required.

Damaged or lost in transit
If you added Shipping Protection at checkout, email us and we'll
resolve it immediately, replacement or refund, whichever you prefer.

If you didn't add Shipping Protection, email us anyway. We'll work
with you to make it right.

Neither of these requires photos, waiting periods, or the 12-Week
Promise process.

SUBSCRIPTIONS

You can pause, skip, or cancel anytime from your account. No fees,
no phone calls, no retention offers.

Your subscription renews every 90 days at $119.99. We email you
three times before every renewal, 14 days, 7 days, and 48 hours
before the charge, so nothing is ever a surprise. Cancel any time
before that date and you won't be charged.

Cancelling stops future renewals. Orders already delivered remain
covered by the 12-Week Promise and the 30-day refund window above.

EXCHANGES

We don't offer exchanges. Request a refund and place a new order for
the option you'd prefer.

EXCLUSIONS

Both refund policies are limited to one claim per household.

CONTACT

Questions about refunds or subscriptions: hellorecall@gmail.com.
We respond within 48 hours, Monday to Friday.