Privacy policy

Latest Version: April 10, 2026

Recall operates this shop and this website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Recall is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. In the event of any conflict between our general Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your data as described in this Privacy Policy.

What personal data do we collect or process?

When we use the term “personal data,” we refer to information that identifies you or another person or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized so that identification or association with your person is no longer possible. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from this personal data:

  • Contact data, including name, postal address, billing address, delivery address, telephone number, and email address.
  • Financial data, including credit, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
  • Account information, including username, password, security questions, configurations, and settings.
  • Transaction information, including items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, for example when you send a request to customer support.
  • Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
  • Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you We collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
  • Automatically through the Services We collect data, among other things, from your device or when you use our products or Services or visit our website, including through the use of cookies and similar technologies.
  • From our service providers We collect data, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

  • Providing, customizing, and improving the Services. We use your personal data to provide you with the Services. This includes, among other things, fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining, and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you by, for example, recommending products based on your purchases. This may also include using your personal data to better customize and improve the Services.
  • Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and advertising communications by email, SMS, or post, and to show you online advertisements for products or services related to the Services or other websites, including based on items you have previously purchased or added to your cart, as well as other activities related to the Services.
  • Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against possible fraudulent, illegal, unsafe, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with other persons.
  • Communication with you. We use your personal data to provide you with customer support and effective services, to respond to your requests in a timely manner, and to maintain our business relationship with you.
  • Legal reasons. We use your personal data to comply with applicable law or respond to lawful legal process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation, or other adversarial proceedings, and to investigate potential violations of our terms or policies or to enforce our terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • We share personal data with business and marketing partners who provide marketing services for you and show you advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on your place of residence, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise this right and opt out of such uses, you can do so here: Opt-out for targeted advertising (Shopify Consumer Privacy Portal – adjust link as needed)
  • If you request or otherwise consent to us sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
  • We share personal data with our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services is shared with Shopify and with third parties who may be located in countries other than the country of your residence in order to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that include data and information from your interactions with our shop, with other merchants, and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please see the Shopify Privacy Policy for Consumers. Depending on where you reside, you can exercise certain rights regarding the personal data listed here: Shopify Consumer Privacy Portal

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as any other terms of use. We assume no warranty and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on its use by us or by a third party. Our inclusion of such links does not mean that we endorse the content of these platforms or their owners or operators, unless expressly stated in the Services.

Data from children

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request deletion of this data. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” (as defined by applicable law) personal data of persons under 16 years of age.

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security.” In addition, information you send us may be exposed to risks during transmission. We recommend that you do not use unsecured channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may refuse your request within the legally permitted framework.

  • Right to access/information. You may have the right to request access to the personal data we hold about you.

  • Right to deletion. You may have the right to request that we delete the personal data we hold about you.

  • Right to rectification. You may have the right to request that we correct inaccurate personal data we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.

  • Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal data or to object to the processing of your personal data for purposes that are considered “targeted advertising” under applicable data protection laws. If you wish to exercise this right and opt out of such uses, you can do so here: Opt-out for targeted advertising

    Please note: If you visit our website with the “Global Privacy Control” (GPC) opt-out signal enabled, we will treat this automatically as an opt-out request for the device and browser you are using, depending on your location. If we can associate the device from which the signal originates with a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, visit: https://globalprivacycontrol.org/

    Apart from Global Privacy Control, we do not recognize any other “Do Not Track” signals that may be sent by your web browser or device.

  • Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails to you. If you opt out, we may still send you non-promotional emails, e.g., about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, you may, subject to exceptions and restrictions under local law, exercise the following additional rights in addition to those listed above:

  • Right to object and right to restriction of processing. You may have the right to request that we stop or restrict the processing of personal data for certain purposes.
  • Right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of the processing based on your consent before its withdrawal.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details below. For more information about how Shopify uses your personal data and what rights you have, including rights regarding data processed by Shopify, please visit: https://privacy.shopify.com/en

Exercising these rights will not disadvantage you in any way. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. In accordance with applicable laws, you may appoint an authorized agent to submit requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly to us. We will respond to your request promptly within the framework of applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you reside, you have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you would like to access it, you can do so here: List of EEA Data Protection Authorities (official EU link – you can replace with your preferred link)

International transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the competent UK authority, unless the data is transferred to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, for example, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Latest Version” date accordingly, and make the notification required by applicable law.

Contact

If you have any questions about our data protection practices or this Privacy Policy, or if you wish to exercise any of the rights you are entitled to, please contact us by telephone at [insert phone number], by email at hellorecall@gmail.com, or by post to: Josef-Lang-Straße, 81245 Munich, Germany.

For the purposes of applicable data protection laws, we are the data controller for your personal data.